FAQs

You can expect beautifully softer, smoother, moisturised, repaired, revitalised, and rejuvenated hair. Infused with a citrus & peppermint scent that leaves your scalp feeling invigorated and refreshed. 

Yes, absolutely! Including coloured hair. All of Ethaircal’s ingredients are intended for the most sensitive hair types.

Ethaircal contains only the highest-quality, ingredients including:

Hydrolyzed Wheat Protein, Pro-Vitamin B5, Sweet Orange Oil, Nettle Extract, Hibiscus Flower Extract, Biotin, Menthol, Sunflower Seed Oil, Argan Oil, Rosemary Extract, Macadamia Nut Oil, Xanthan Gum, Peppermint Oil, Horsetail, Nettle Extract, Saw Palmetto Extract, Ginkgo Leaf Extract, Vitamin B3 - Niacinamide, Vitamin C - Ascorbic Acid, Grapefruit Seed Extract, Ginseng, Beta Carotene, Jojoba, Aloe Vera Leaf Juice

Three things, really:

1) Ethaircal’s ingredients: We source locally & only use the highest quality oils and formulations known to enhance and repair your hair.

2) Ethaircal’s experience: We specifically designed Ethaircal to give your hair this warm, soft feeling of luxury, with every wash.

3) Ethaircal's ethos: We keep sustainability without the compromise of desirability in mind, so that you can experience salon quality hair care the right way.

Yes, absolutely! Dependant on your lifestyle and how often you feel you need t wash your hair, we suggest using Ethaircal every second/third day but it is definitely gentle enough to use everyday.

Ethaircal does more than simply soften and smooth your hair—it’s designed to stimulate and balance out the scalp while being a “superfood” for your hair. We hand-selected premium ingredients specifically for their vitamins, minerals, antioxidants and other incredible hair benefits also known as our hairgro complex™

For example, Ginseng is packed with goodness that strengthens the follicles and roots of the hair. This not only encourages the new growth of strands but also prevents hair thinning and breakage. Ginko Biloba enhances blood circulation to the scalp which is key when it comes to hair growth. Increased blood circulation to the scalp will supply more oxygen and many nutrients to the hair follicles. Macadamia oil is great for calming the hair of frizz, tangles, and dullness. The fatty acid content is the real winner for skin and hair. Those fatty acids help to add shine, strengthen, and nourish the hair follicles, which in turn fight off hair loss and brittle strands.

 (And those are just a few examples!)

No, Ethaircal is created to be light weight & balancing to your hair and scalp, to give vitamins and nutrients without leaving any grease or residue behind.

Shipping is TRACKED and FREE within NZ.

Shipping is TRACKED with a FLAT RATE of 13.99NZD to Australia

Shipping is TRACKED with a FLAT RATE of 20.00NZD to all other international countries. We ship to USA, UK and CANADA

FREE SHIPPING for all international orders over $100NZD

We use NZ Post to deliver our parcels to NZ and DHL for international deliveries.

Shipping within NZ takes between 2-5 business days, while overseas shipping takes 3-7 business days.

DELIVERY RULES:

*Please make sure your delivery address is correct to avoid delays.

*Once the order has been dispatched, it’s no longer possible to make changes on the shipping address. We encourage everyone to always double-check the address before placing the order.

*We do not grant refunds if an item is in transit.

*Re-delivery of returned orders due to an incomplete, incorrect address or uncollected parcels, the customer is responsible for additional shipping charges to have the order re-shipped to the correct shipping address.

If your parcel is not collected from missed delivery, then it will be sent back to our warehouse. If you want to have it re-shipped, there will be a reshipping fee of $10 NZD. If you would then like a refund, we will refund you the amount of your order minus $10 for the processing & return shipping costs.

Some countries (such as those located in the United Kingdom or the European Union) charge duties or Value Added Tax when goods are imported. Ethaircal has no control over and is not responsible for any of these charges. These charges are imposed by and controlled by local governments, border security and/or customs authorities.

It is your responsibility to pay any duties, Value Added Tax or other similar charges. If you refuse to pay these additional amounts, your delivery will be returned to us. Provided that the product is still in its original condition, Ethaircal will refund you the cost of your purchase (minus the costs of shipping to and from your country).